Business Support - Bitdefender Thailand

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Welcome to Bitdefender Support for Business

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing


GoGoogle Decryption Tool

Published on: 8 May 2020

We’re happy to announce the availability of a new decryptor for GoGoogle (aka BossiTossi) ransomware. This family of ransomware is written in Go and generates encrypted files with the .google extension. Spotted in April 2020, GoGoogle ransomware...


Shade / Troldesh Ransomware decryption tool

Published on: 5 May 2020

We have just released an updated decryption tool for Shade (Troldesh) Ransomware. As a long-established family of ransomware, Shade has been in operation since 2014, and has been operating consistently ever since. In late April 2020, its...


Bitdefender blocks CVE-2020-0796 ‘EternalDarkness Bug’ at Network Level

Published on: 18 Mar 2020

A new vulnerability in the SMB protocol allows an unauthenticated attacker to run arbitrary code on vulnerable computers. Bitdefender detects and blocks this type of exploitation at the network level as Exploit.SMB.CVE-2020-0796.EternalDarkness, via the Network Attack Defense module in Bitdefender GravityZone.


Paradise Ransomware decryption tool

Published on: 20 Jan 2020

We're happy to announce a new decryptor for Paradise Ransomware. Paradise Ransomware, initially spotted in 2017, has been aggressively marketed as a service to interested affiliates. After infection, it checks whether the keyboard language is set...


Ouroboros Ransomware decryption tool

Published on: 30 Oct 2019

Ouroboros ransomware has been around for more than a year in various forms, operated by different cybercrime groups. Ouroboros, known to spread via Remote Desktop Protocol bruteforce attacks and deceptive downloads, has claimed a significant...


New GandCrab v5.1-5.2 Decryptor Available Now

Published on: 22 Feb 2019

Today we’re happy to announce that our collaboration with the Romanian Police, Europol and other law enforcement agencies has yielded another new decryptor for all GandCrab ransomware versions released since October 2018.


Troubleshooting Bitdefender Endpoint Security error message 2002 during an update

Published on: 12 Feb 2018

Error 2002 stands for "MD5 check failed" and it is received when the update files do not pass the MD5 checksum integrity check. The downloaded files on the endpoint do not match the files present on the update server.


Bitdefender Scan Engines

Published on: 9 Feb 2018

Bitdefender GravityZone is an enterprise security solution that helps organizations to achieve the best protection and performance for their business needs. Control Center, a centralized security management console, allows administrators to remotely install and manage security for any endpoint, in any location and environment. A local application called Bitdefender Endpoint Security Tools is installed on each endpoint to protect your network.


How to use the Device Control module in GravityZone

Published on: 7 Feb 2018

Bitdefender GravityZone provides full visibility into organizations’ overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender’s Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.