Business Support - Bitdefender Thailand

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Welcome to Bitdefender Support for Business

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing

 

Important Announcement: Changes to Bitdefender Email Security Solution

Published on: 19 Sep 2025

Bitdefender is excited to announce the launch of a new Email Security solution, combining Gateway and API-based protection to deliver stronger, more resilient email security and deeper integration with GravityZone in the future.

 

GravityZone August 2025: Strategic Enhancements for Security Leaders

Published on: 11 Sep 2025

In August 2025, Bitdefender released GravityZone v6.65, bringing a suite of new capabilities designed to reduce risk, accelerate response, and optimize security operations. For technical leaders, this update directly addresses the pressure to secure hybrid environments, manage complex infrastructures, and empower security teams without adding overhead.

 

Bitdefender SLA Service Level Agreement

Published on: 30 Mar 2023

This Service Level Agreement (SLA) support policy aims to clearly define the delivery of support service level that Bitdefender will deliver to Business Customer by describing the processes that are performed when a support case is submitted to Bitdefender support team.

 

GoGoogle Decryption Tool

Published on: 8 May 2020

We’re happy to announce the availability of a new decryptor for GoGoogle (aka BossiTossi) ransomware. This family of ransomware is written in Go and generates encrypted files with the .google extension. Spotted in April 2020, GoGoogle ransomware...

 

Shade / Troldesh Ransomware decryption tool

Published on: 5 May 2020

We have just released an updated decryption tool for Shade (Troldesh) Ransomware. As a long-established family of ransomware, Shade has been in operation since 2014, and has been operating consistently ever since. In late April 2020, its...

 

Bitdefender blocks CVE-2020-0796 ‘EternalDarkness Bug’ at Network Level

Published on: 18 Mar 2020

A new vulnerability in the SMB protocol allows an unauthenticated attacker to run arbitrary code on vulnerable computers. Bitdefender detects and blocks this type of exploitation at the network level as Exploit.SMB.CVE-2020-0796.EternalDarkness, via the Network Attack Defense module in Bitdefender GravityZone.

 

Paradise Ransomware decryption tool

Published on: 20 Jan 2020

We're happy to announce a new decryptor for Paradise Ransomware. Paradise Ransomware, initially spotted in 2017, has been aggressively marketed as a service to interested affiliates. After infection, it checks whether the keyboard language is set...

 

Ouroboros Ransomware decryption tool

Published on: 30 Oct 2019

Ouroboros ransomware has been around for more than a year in various forms, operated by different cybercrime groups. Ouroboros, known to spread via Remote Desktop Protocol bruteforce attacks and deceptive downloads, has claimed a significant...

 

New GandCrab v5.1-5.2 Decryptor Available Now

Published on: 22 Feb 2019

Today we’re happy to announce that our collaboration with the Romanian Police, Europol and other law enforcement agencies has yielded another new decryptor for all GandCrab ransomware versions released since October 2018.